CUSTOMER SERVICE BY SRILANKAN AVATION COLLEGE

Course/ workshop description

Improve your communication skills, boost interpersonal competence and learn to groom oneself and many more with this 2 day workshop

Modules/ workshop content

1. Introduction to customer service
2. Starting service statistics
3. Interpersonal Competence
4. Communication process
5. First impression
6. Communication process
7. Barriers to communication
8. Non-verbal communication

Duration

16 hours (2 days)

Fee

USDĀ 400

Registration deadline

10/22/2017

Commencing

28 and 29 October 2017

Facilitators

Ms. Joanne Jayamaha