DURATION – 8 hours
Business Writing in English
We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This 16 hours workshop will give participants the tools to become better writers.
Specific learning objectives include:
- The value of good written communication.
- How to write and proofread your work so it is clear, concise, complete, and correct.
- How to apply these skills in real world situations.
- Understanding the proper format for memos, letters, and e-mails.
Participants will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Participants will also have an opportunity to identify their personal learning objectives.
- Many people feel that writing is a burden or something they should be able to delegate. This session will help participants identify the value of writing.
The Four C’s
- Participants will discuss four of the C’s of writing : clear, concise, complete, and correct. Participants will practice each C through writing exercises.
- During this session, participants will explore word agreement through a brief lecture and a writing exercise.
Active and Passive Voice
- Most people prefer to read writing that is in the active voice. We will discuss and practice both voices during this session.
Sentences and Sentence Types
- This session will discuss the structure of sentences and paragraphs. Then, participants will apply this knowledge to a writing exercise.
- The Gunning Fog Index, also called the readability index, determines the difficulty level of a written piece. Participants will apply the index to a sample and to their own work.
Manners and Courtesy
- Courtesy is an important principle of good business writing. During this session, participants will examine and rank several business letters, helping them explore their own style and preference.
- It is important to use words that best reflect what you are trying to say. In this session, we will examine some common dilemmas (such as fewer vs. less) and suggested solutions.
- Another key part of writing is political correctness. Participants will have an opportunity to re-write some exclusive terms to make them inclusive.
- The two basic rules for constructing sentences are: use construction that makes meaning clear and keep construction parallel. Participants will re-write sentences that don’t follow these rules.
- During this session, participants will work in teams to develop a series of test questions for other teams. We have included some key points that you can use to debrief the test.
Writing Business Letters
- This session begins with three lectures on the steps for writing a business letter, types of letters, and the parts of a business letter. Participants will then examine samples of business letters to determine the type and the parts of each letter.
Writing Effective E-mails
- Virtually everyone today uses e-mail to communicate at work and at home. This session will give participants some tips on writing effective e-mails and managing mail.
Spelling and Proofreading
- Proofreading carelessly can spoil a writer’s best efforts. This session will help participants identify common spelling errors and practice their proofreading skills.
- Memos are another challenge that many writers face. We will examine memos through a brief lecture and a fun exercise.
Reviewing Your Writing
- In this session, participants will customize a checklist to help them ensure that each document is the best that they can do.
- To wrap up the workshop, participants will work in small groups to identify some possible solutions to the ten most common writing challenges.
- At the end of the workshop, participants will have an opportunity to ask questions and fill out an action plan.
- 16 Hours
Master Class on Digital Marketing
Traditional Marketing is fading. Today Digital and Mobile Channels are acquiring and retaining the customers. But the challenge is, business do not have the adequate integrated plan to interact or engage with their customers effectively.
This 2 Days Hands on Master class, tries to help and guide the marketers, digital marketers or aspiring marketers to effectively plan and execute Digital Marketing Strategies.
- Introduction to Digital Marketing
- Website Planning and Development
- Google Analytics
- Search Engine Optimization
- Search Engine Marketing
- Social Media Marketing
- Introduction to other topics
- E-mail marketing and Mobile Marketing
- Conversion Rate Optimization
- Affiliate Marketing
- Lead Management
- Growth Hacking
- Marketing Funnels
- Marketing Automation
- DoubleClick for Publishers
- Content Marketing
This program is hands on, and hence participants are expected to bring their laptops with them for the training
FACILITATOR – Adit Chouhan
Adit Chouhan , is a passionate Digital Marketer, Trainer/ Coach, Serial Entrepreneur with more than a decade of experience. He is also an author of 2 books including MARKETING – Tricks of the Trade They Won’t Teach You at B-Schools!
USD 290/- per participant inclusive of refreshment and certifications from Focus Education Centre
Essentials of Internal Audit – 2 Days intensive training program
Click for for information – Essentials of Internal Audit – Maldives (March 30_31)
In Collaboration with LONDON INSTITUTE OF BUSINESS & TECHNOLOGY , FOCUS EDUCATION CENTRE, launches a 2 day intensive training program on Essentials of Internal Audit.
Changes in the regulatory and corporate governance environment have significantly increased the expectations that many stakeholders place on the internal audit function. ‘Essentials of Internal Audit’ guides internal auditors through the required standards for performing the internal audit.
It covers up-to-date tips and tools to accomplish the audit in an efficient, flexible, and results-based manner in order to support the organization’s strategic objectives, improve its sustainability and leverage its ability to face future challenges.
- Risk and internal audit overview
- Internal audit standards
- Types of internal auditing
- Internal audit implementation: fieldwork guidelines
- The fieldwork: risk-based auditing
Delegates with some experience in auditing, junior auditors or professionals from finance or other departments looking to develop a focused and best practices approach and techniques to the internal audit function, supervisors and managers who are interested in updating, upgrading, and refreshing their knowledge in internal audit.
USD 450/- per person
- CERTIFICATION/MATERIALS/LUNCHES INCLUDED
Call Ms. Shana at 9775004 to enroll for the programme
HR for Non HR Managers
HR for Non HR Managers
This 16 hrs workshop will help participants:
- The latest trends in the human resource field and the changing role of the human resource professional
- How to write job specifications and identify core competencies
- Methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques
- How to get employees off to a good start
- How to deal with compensation and benefits
- How to maintain healthy employee relations
- How to make performance appraisals a cooperative process
Defining Human Resources
To begin the workshop, we will discuss just what “human resources” means. We might also complete a case study that highlights some of the challenges that an HR professional faces.
During this session, we will look at what a skills inventory is and what its benefits are.
Human resource forecasts are attempts to predict an organization’s future demand for employees. We will look at two main types of forecasting: indexing and extrapolation.
A job analysis will ensure that the job description accurately reflects the tasks that the job entails. We will discuss what a job analysis is and what formats can be used. Participants will have the opportunity to complete a basic job analysis.
This session will discuss how to identify technical and performance skills needed to do a job.
Position Profiles and Job Descriptions
During this session, we will explore what a job description is through a lecture and an exercise.
Do You Really Need to Hire?
If you need to fill a position, there may be other ways of filling it rather than hiring externally. This session will examine some of those possibilities. Participants will also complete an exercise to demonstrate how much hiring a new employee really costs.
We will look at eight ways to recruit candidates during this session.
A resume screening guide can be a valuable tool when hiring. This session will discuss how to develop and use such a guide.
Preparing for the Interview
Preparation is key to a successful interview. We will look at a preparation checklist and then participants will role play an interview.
Conducting the Interview
This session will look at some key interviewing ideas, including the history of interviewing, criteria for objective interviews, behavioral interviewing techniques, and critical incidents.
After the Interview
During this session, we will look at what participants should do after the interview. Special attention will be paid to methods of rating candidates.
A good orientation is key to an employee’s success. Participants will rate their company’s organization. We will also discuss common problems and some possible solutions.
At some point in the life of almost every human resource professional, they will need to develop a training program. During this session, we will look at the training cycle. Participants will also explore the advantages and disadvantages of internal and external training.
Performance reviews are a crucial part of helping an employee grow. During this session, we will explore the performance review process through individual exercises, a case study, and two lectures.
Absenteeism costs companies more money every year. Through a lecture and a case study, we will look at common causes and solutions.
Compensation and Benefits
During this session, we will discuss the role of compensation and benefits in retaining employees. We will also review the pre-assignment.
This session will look at a four step disciplinary system that can be applied to any situation.
Firing an employee is hard to do. Through discussion and a case study, we will look at some things to consider and some ways to make the process a bit easier.
Exit interviews can be a great tool to help your company grow. We will discuss types of exit interviews and we will look at a sample.
2 Full Days
Customer Centricity is not customer focused. Being customer focused is offering consistently great and relevant experience. It is an over reaching principle that basically urges companies to treat their customer right.
But being customer centric means looking at a customer’s lifetime value and focusing marketing efforts squarely on that real-world, high value customer segment to drive profit. Businesses that take a customer-centric approach do more than say they put their customers first; they make it a priority to provide an exceptional customer experience at the point of sale and after the sale to increase profits and gain a competitive edge.
A customer-centric company is more than a company that offers good service .
Here are some of the content that would be covered in our full day training:
Introduction to Customer Centricity
- Personal planning for customer service
- Who is our customer?
- Types of customers?
- Identifying & understanding customer expectations/ wants and needs
- Customer Life Time Value – (LTV) for centricity
- International best practices related to customer centricity
- Relating organizational values / mission etc.
Delivery standards and etiquette:
- How do we read / understand and meet his expectations
- Reading customer behaviors
- Managing your behaviors to deliver excellence
- Service competencies needed to meet / deliver customer centricity / best practices
Mr. Harshana Dassanayake:
- Director – DAASH GLOBAL – DAASH Consultancy &Training (Pvt) Ltd, Sri Lanka
- Director – International Academy of Mentoring & Coaching (IAMCasia), Sri Lanka
- Ambassador – International Institute of Coaching & Mentoring (IIC&M) – Sri Lanka & Maldives
- Qualification Assessor & External verifier – City & Guilds-UK
Harshana Dassanayake counts 26 years of proven performance, having worked for country’s top Corporate. With a proven track record in Sales, Customer Service, Special Accounts/Key Account Management and Marketing which has given him a rare and a unique edge to pursue a compelling career in Human Resource Management and Development, with an exemplary approach and utmost dedication. At present he is the Director at DAASH Consultancy & Training Pvt Ltd, and International Academy of Mentoring & Coaching (IAMCasia), Sri Lanka.
- 13th October 2018 -09:00 am to 05:00 pm 01 full day (08 hrs)
- USD 185/- Per participant
• Participant handout
• Refreshments – 2 Teas / Lunch
7 Habits of Highly Effective People
Build Leaders At Every Level Of Your Organization.
Renowned as the world’s premier personal leadership development solution, the new 7 Habits of Highly Effective People Signature Edition 4.0® aligns timeless principles of effectiveness with modern technology and practices.
Training that helps your organization achieve sustained superior results by focusing on making individuals and leaders more effective. Participants gain hands-on experience, applying timeless principles that yield greater productivity, improved communication, strengthened relationships, increased influence, and laser-like focus on critical priorities.
PARTICIPANTS WILL LEARN TO:
- Focus and act on what can be controlled and influenced, instead of what can’t.
- Define clear measures of success and create a plan to achieve them for both life and work.
- Prioritize and achieve the most important goals instead of constantly reacting to urgencies.
- Develop innovative solutions that leverage diversity and satisfy all key stakeholders.
- Collaborate more effectively with others by building high-trust relationships of mutual benefit.
– See more at:
USD 650/- per participant
- Original 7 Habits of Highly Effective People version 4.0 workbook
- Certificate from FranklinCovey SouthAsia
- Refreshments ( 2 teas / Lunch)
24th November – 25th November 2018 (2 Full Days)
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.
This one-day workshop will help you teach participants how to:
- Understand what emotional intelligence means
- Recognize how our emotional health and physical health are related
- Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
- Understand the different emotions and how to manage them
- Create a personal vision statement
- Understand the difference between optimism and pessimism
Validate emotions in others
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
History of Emotional Intelligence
This session outlines some of the milestones and important people who have contributed to the world of emotional intelligence.
Emotional Intelligence Defined
In this session, you will introduce a few definitions of emotional intelligence and then have participants create their own definition.
Next, participants will cover skills and concepts behind identifying emotions, understanding and managing emotions, and using and communicating emotions.
This session outlines the basics of optimism and how it differs from pessimism.
Validating Emotions in Others
In this session, participants will give participants two models to validate emotions in others.
This session will explore the seven primary human emotions.
Setting Your Personal Vision
Participants will explore their own emotions by looking at their principles, values, strengths, talents, potential obstacles, and relationships.
Stress Management & Work Life Balance
STRESS MANAGEMENT & WORK LIFE BALANCE
In spite of the chosen career path, stress management is extremely crucial to the wellbeing of an organization. Being able to maintain your stress level, not only will improve the quality of your work, but also will improve the quality of your life. Balancing the demands of a busy lifestyle is not an easy thing to do, but it could be best managed by regularly reviewing and assessing the priorities of day to day activities.
This training will provide a comprehensive, interactive training system of modules that the employees could use for stress management and for personal renewal in high demand work environments.
Overall, this training could facilitate the productivity of both the employer and the employee thus contributing towards work life balance and effectiveness.
Key Aspects Covered
This workshop will cover the following:
- What is stress?
- Introduction to stress
- How do we react to stress?
- Explanation on fight or flight response
- Exploring the sources of stress (stressors)
- will be discussed through a group activity
- Physical , Psychological and Temporal factors that affect the work environment
- How to achieve work life balance
- An introduction to PTSD and clinical psychology
- Discussion of case studies
- Five minute stress busters
- Ergonomics and work place design
- An introduction to ergonomics and how it affects the stress
- Stress reduction and Relaxation techniques
- practical oriented activities will be done
- Alternative approaches to managing stress at work
- Anger management tips
The course is designed for junior managers, executives and anybody who wishes to learn about managing the routine work related stress in order to thrive in a healthy work environment thus contributing towards organizational as well as employees productivity and well being.
The program will be based on simplified style of presentations and case studies followed by an interactive session of discussion and group activities.
1 Full Day ( 8 Hours)
USD 185/- per participant
FACILITATOR: Dr. Kalharie Pitigala
Dr. Kalharie is a PhD. holder from the University of Colombo. She has completed Diploma in Psychology, Advanced Diploma in Counselling Psychology (ACHE), Certificate in Child Psychology (Mental Institute of Health), and M.Sc. from Madurai Kamraj University and BSc. Psychology from the Cosmopolitan University in the USA.
She is a lecturer, a corporate trainer and a consultant psychologist.
She has helped many people in overcoming their psychological issues, stress, phobias, anxieties, OCDs, learning disorders, etc. She also conducts psychology related workshops, internal training programs and trainings for universities and colleges all around Sri Lanka.
At present, she is working as a child and adolescent psychologist at the Lyceum International School, Wattala. She also undertakes counseling sessions at the Institute of Mental Health, Bambalapitiya. She is also a member of the psychological body “Samuththana”.
She is a lecturer for undergraduate and postgraduate studies at the ICBT and KIU University, Sri Lanka.