RATIONALE

Today to be successful in organization, or for an organization to be successful, people skills or soft skills are needed as much as technical or hard skills.

People skills are more than the communication skills. They help to build rapport with each other, respond to complaints and conflict in a productive manner.

People Skills enable people to maximize effective and productive human interaction which is the foundation for any organization to continue achieving its goals.

This one day training programs, tries to educate participants

•          What People skills are and why is it important

•          How are perceptions effect our interactions with others

•          How to build relationship, empathize with others, and be a good team player

•          Identify behaviours in organization, and its positive and negative impacts.

TRAINING CONTENTS

1. VALUE IDENTIFICATION
2. Understanding different values people hold and appreciating those values.
3. Relationship Mapping
4. Building Relationship with
   1. Positive Attitude
   1. Positive Communication
   1. Praising in a Minute
5. Work Environment
   1. Being a team player
   1. Empathizing with team members
   1. Exploring Different Emotions
   1. Defining a working culture
6. Action Plan

METHODOLOGY

Training will be with

• Presentation
• Activities
• Energizers
• Role plays

DURATION: 1 FULL DAY (6 -8 Hours)

FACILITATOR – GOPI MUTHURAMAN

 (MBA, Professional Dip. In Marketing)

• Chief Operating Officer – Focus Education Centre
• Visiting faculty for MBA and BBA at MAPS College, Villa

           College and Maldives National University

• Certified Trainer from Door South Asia
• Certified Drama Based Facilitator

Seasoned C Level professional with over 19 years of experience in Sales & Business Development, General Management arena in the Information Technology and Education / Training Industry and exposed to multicultural environment including experience of working in Sri Lanka and Maldives and studying in Sri Lanka, India and Maldives

Presently he is the Chief Operating Officer of Focus Education Centre, a leader in the corporate training industry in Maldives. Under his leadership, Focus Education Centre emerged as a leading corporate training provider, training over one thousand participants’ year on year.  Prior to that, he was Head of Customer Service & Engineering at PC House, Manager Sales & Customer Service at Focus Computers, Sales Executive at David Pieris Information Technologies, and Customer Support Engineer at Computer Link.

Muthuraman holds a Master’s Degree in Business Administration, which he passed in distinction with College Book Award for excellence in studies, from Open University of Malaysia and a Professional Diploma in Marketing from Chartered Institute of Marketing, UK. He also has undergone several trainings, inclusive of Train the Trainer from Door South Asia, Drama based Facilitation from Theater Resources India, 7 Habits of Highly Effective People, Personal Effectiveness, etc.

Apart from corporate experience, Muthuraman has also had an active role in volunteering. He was the charter member and a past President of Rotaract Club of Colombo North and a member of Junior Chambers International Colombo Chapter.

Presently he is a Visiting Faculty at MAPS College for MBA, BBA program of Australian Institute of Business and University of Bedfordshire,  Villa College for BBA program of Open University of Malaysia and also been a visiting faculty at Maldives National University for BBA program.

He had also have conducted several soft skills training inclusive of Supervisory Skills, Work Ethics, Selling Skills, Telephone Etiquette, etc. to corporates in Maldives.