Author: Gopi Muthuraman

PEOPLE SKILLS

Posted on by Gopi Muthuraman
Text Box: PEOPLE SKILLS

RATIONALE

Today to be successful in organization, or for an organization to be successful, people skills or soft skills are needed as much as technical or hard skills.

People skills are more than the communication skills. They help to build rapport with each other, respond to complaints and conflict in a productive manner.

People Skills enable people to maximize effective and productive human interaction which is the foundation for any organization to continue achieving its goals.

This one day training programs, tries to educate participants

•          What People skills are and why is it important

•          How are perceptions effect our interactions with others

•          How to build relationship, empathize with others, and be a good team player

•          Identify behaviours in organization, and its positive and negative impacts.

TRAINING CONTENTS

  1. VALUE IDENTIFICATION
  2. Understanding different values people hold and appreciating those values.
  3. Relationship Mapping
  4. Building Relationship with
    1. Positive Attitude
    1. Positive Communication
    1. Praising in a Minute
  5. Work Environment
    1. Being a team player
    1. Empathizing with team members
    1. Exploring Different Emotions
    1. Defining a working culture
  6. Action Plan

METHODOLOGY

Training will be with

  • Presentation
  • Activities
  • Energizers
  • Role plays

DURATION: 1 FULL DAY (6 -8 Hours)

FACILITATOR – GOPI MUTHURAMAN

Gopi Muthuraman

 (MBA, Professional Dip. In Marketing)

  • Chief Operating Officer – Focus Education Centre
  • Visiting faculty for MBA and BBA at MAPS College, Villa

           College and Maldives National University

  • Certified Trainer from Door South Asia
  • Certified Drama Based Facilitator

Seasoned C Level professional with over 19 years of experience in Sales & Business Development, General Management arena in the Information Technology and Education / Training Industry and exposed to multicultural environment including experience of working in Sri Lanka and Maldives and studying in Sri Lanka, India and Maldives

Presently he is the Chief Operating Officer of Focus Education Centre, a leader in the corporate training industry in Maldives. Under his leadership, Focus Education Centre emerged as a leading corporate training provider, training over one thousand participants’ year on year.  Prior to that, he was Head of Customer Service & Engineering at PC House, Manager Sales & Customer Service at Focus Computers, Sales Executive at David Pieris Information Technologies, and Customer Support Engineer at Computer Link.

Muthuraman holds a Master’s Degree in Business Administration, which he passed in distinction with College Book Award for excellence in studies, from Open University of Malaysia and a Professional Diploma in Marketing from Chartered Institute of Marketing, UK. He also has undergone several trainings, inclusive of Train the Trainer from Door South Asia, Drama based Facilitation from Theater Resources India, 7 Habits of Highly Effective People, Personal Effectiveness, etc.

Apart from corporate experience, Muthuraman has also had an active role in volunteering. He was the charter member and a past President of Rotaract Club of Colombo North and a member of Junior Chambers International Colombo Chapter.

Presently he is a Visiting Faculty at MAPS College for MBA, BBA program of Australian Institute of Business and University of Bedfordshire,  Villa College for BBA program of Open University of Malaysia and also been a visiting faculty at Maldives National University for BBA program.

He had also have conducted several soft skills training inclusive of Supervisory Skills, Work Ethics, Selling Skills, Telephone Etiquette, etc. to corporates in Maldives.

CIII in Draftsman with AutoCAD

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Course Details

The aim of this course is to help the student work efficiently and effectively using Auto CAD. Hence the course is aimed at making students learn and use the following:

  1. Basic Auto CAD Drawing skills
  2. Understanding the Basic drawings
  3. Effectively & efficiently Complete the basic Drawing using the software
  4. Advance Auto CAD-3D Drawing skills
  5. Understanding the Advance drawings Techniques.
  6. Effectively & efficiently Complete the Advance Drawing & 3D modeling Using the Auto CAD

Objectives

At the end of the course each student will:

  1. Understand & practice basic drawing
  2. Understand basic Drafting techniques.
  3. Understand & practice use of the Auto CAD
  4. Understanding & practice  Basic Mechanical Drawing
  5. Understanding & practice Basic Architectural Drawing
  6. Understanding & practice use of dimension & text
  7. Understanding & practice plotting & scaling of the drawing
  8. Understanding & practice Advance drawing Techniques
  9. Understanding & practice use of the Auto CAD 3D
  10. Understanding & practice Basic Mechanical 3D Drawing
  11. Understanding & practice Basic Architectural 3D Drawing
  12. Understanding & practice use of Advance 3D Intelligence objects
  13. Understanding & practice Basic Animation

Modules

  1. Basic Drafting
  2. Auto CAD Basics
  3. Geometric shapes
  4. Basic Mechanical Drawing
  5. Basic Architectural Drawing
  6. Drawing intelligence
  7. Auto CAD Project work
  8. 3D-CAD terminology
  9. Geometric 3D shapes
  10. 3D Mechanical Drawings
  11. 3D-Architectural Drawings
  12. Advance 3D Drawing intelligence
  13. Auto Cad project work

Entry Qualification

Completion of Grade 7

Certification

MQA approved Certificate III in Draftsman with AutoCAD

Certification Awarding Body

Focus Education Centre

Train The Trainer – Drama Based Facilitation

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Theater Resources, India

RATIONALE 


Focus Education Centre, Maldives in association with Theatre Resource – Theatre for Development has offered a Train The Trainer program in Drama Based Facilitation. The program is happening on 27th and 28th July at Male, Maldives

Theatre Resource offers an unique and out of the box Certificate Program in Drama Based Facilitation. This is the only program in India that is offered by a India’s only qualified trainer in Applied Theatre, Mr. Kaustubh Bankapure.

WHAT WILL YOU LEARN

  1. A deep understanding about what Applied Theatre is
  2. How to apply theatre in your existing training programs
  3. Various methods to engage your participants
  4. Bunch of Theatre Games and Exercises to improve their participation
  5. How to analyses participant’s responses
  6. How to build a dialogue within the group
  7. How to make your training programs different than others

KEY TOPICS COVERED ARE

  1. Introduction to applied theatre.
  2. Theatre games and activities.
  3. Understanding the philosophy of Applied Theatre.
  4. Relation between activities and behavioral aspects.
  5. Analysis and feedback.

WHO CAN PARTICIPATE

  1. HR Practitioners From Any Industry
  2. Corporate Trainers From Any Domain
  3. HR and L & D Managers From Any Company
  4. In-house Trainers (Technical & Non Technical)
  5. Freelance Trainers (Any Specialization)
  6. Learning Enthusiast (No Restrictions)

What Will You Learn :

  1. A deep understanding about what Applied Theatre is
  2. How to apply theatre in your existing training programs
  3. Various methods to engage your participants
  4. Bunch of Theatre Games and Exercises to improve their participation
  5. How to analyses participant’s responses
  6. How to build a dialogue within the group
  7. How to make your training programs different than others

Program Facilitator: Mr.Kaustubh Bankapure


Mr. Kaustubh Bankapure, Founder Director of Theatre Resource will facilitate this program. Kaustubh has completed his Masters in Applied Theatre from University of London and is also a post graduate of commerce from University of Pune. He has worked with various renowned organizations, industries and corporate in India as a training associate and also taught at national and international universities as a faculty. He is the only one in India qualified in the area of Applied Theatre and working in the area of corporate training.

Advanced Diploma in Managerial Skills

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Course Details

This programme is designed for people who aspire to become Managers or build capacity of current managers. This managerial skills-building programme will teach participants the necessary practical managerial skills which would enhance them to face the day to day management challenge. This program is comprised of 13 modules which are designed to:
• Develop participants for presenting professionally on the all the phases of Management.
• Equip participants with knowledge and skills in managing themselves and others professionally.
• Give credential as a Certified Manager and with re-certification every two years by means of continuous professional development, ensure the knowledge and skills are updated.

Objectives

This program aims to provide potential managers with an opportunity to learn how to manage themselves, manage Others and understand Finance
1. This program commence with the Managerial potential assessment, so that participants understand their current managerial capacity
2. Under manage themselves, participants are expected to learn how to set goals, to be creative and innovative, manage their time, develop their presentation & communication skills
3. Under Managing Others, participants are expected to learn Human Resource Management skills, Delegation skills, Leadership and Coaching Skills ,motivational and change management skills
4. Participants are expected understand basic accounting and financial skills so that they are conversant in preparing budgets, interpreting financial statements and take appropriate management decisions.

Entry Qualification

MNQF Level 5 qualification in a Business or Management related Filed.

OR

Completion of a Level 4 qualification (unrelated), and successful completion of an MQA approved University Preparation Program* OR

20 years old, completion of secondary school, 2 years of relevant work experience, and successful completion of an MQA approved University Preparation Program

Certification Awarding Body

Focus Education Centre

Business Writing in English

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Rationale

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This 16 hours workshop will give participants the tools to become better writers.

Objectives

Specific learning objectives include:

  • The value of good written communication.
  • How to write and proofread your work so it is clear, concise, complete, and correct.
  • How to apply these skills in real world situations.
  • Understanding the proper format for memos, letters, and e-mails.

COURSE CONTENTS

Course Overview

Participants will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Participants will also have an opportunity to identify their personal learning objectives.

Why Write?

  • Many people feel that writing is a burden or something they should be able to delegate. This session will help participants identify the value of writing.

The Four C’s

  • Participants will discuss four of the C’s of writing : clear, concise, complete, and correct. Participants will practice each C through writing exercises.

Word Agreement

  • During this session, participants will explore word agreement through a brief lecture and a writing exercise.

Active and Passive Voice

  • Most people prefer to read writing that is in the active voice. We will discuss and practice both voices during this session.

Sentences and Sentence Types

  • This session will discuss the structure of sentences and paragraphs. Then, participants will apply this knowledge to a writing exercise.

Readability Index

  • The Gunning Fog Index, also called the readability index, determines the difficulty level of a written piece. Participants will apply the index to a sample and to their own work.

Manners and Courtesy

  • Courtesy is an important principle of good business writing. During this session, participants will examine and rank several business letters, helping them explore their own style and preference.

Practical Language

  • It is important to use words that best reflect what you are trying to say. In this session, we will examine some common dilemmas (such as fewer vs. less) and suggested solutions.

Inclusive Language

  • Another key part of writing is political correctness. Participants will have an opportunity to re-write some exclusive terms to make them inclusive.

Sentence Construction

  • The two basic rules for constructing sentences are: use construction that makes meaning clear and keep construction parallel. Participants will re-write sentences that don’t follow these rules.

Punctuation

  • During this session, participants will work in teams to develop a series of test questions for other teams. We have included some key points that you can use to debrief the test.

Writing Business Letters

  • This session begins with three lectures on the steps for writing a business letter, types of letters, and the parts of a business letter. Participants will then examine samples of business letters to determine the type and the parts of each letter.

Writing Effective E-mails

  • Virtually everyone today uses e-mail to communicate at work and at home. This session will give participants some tips on writing effective e-mails and managing mail.

Spelling and Proofreading

  • Proofreading carelessly can spoil a writer’s best efforts. This session will help participants identify common spelling errors and practice their proofreading skills.

Writing Memos

  • Memos are another challenge that many writers face. We will examine memos through a brief lecture and a fun exercise.

Reviewing Your Writing

  • In this session, participants will customize a checklist to help them ensure that each document is the best that they can do.

Writing Challenges

  • To wrap up the workshop, participants will work in small groups to identify some possible solutions to the ten most common writing challenges.

Workshop Wrap-Up

  • At the end of the workshop, participants will have an opportunity to ask questions and fill out an action plan.

DURATION

  • 16 Hours

Master Class on Digital Marketing

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DIGITAL MARKETING

INTRODUCTION

Traditional Marketing is fading. Today Digital and Mobile Channels are acquiring and retaining the customers. But the challenge is, business do not have the adequate integrated plan to interact or engage with their customers effectively.

This 2 Days Hands on Master class, tries to help  and guide the marketers, digital marketers or aspiring marketers to effectively plan and execute Digital Marketing Strategies.

CONTENTS

  1. Introduction to Digital Marketing
  2. Website Planning and Development
  3. Google Analytics
  4. Search Engine Optimization
  5. Search Engine Marketing
  6. Social Media Marketing
  7. Introduction to other topics
    1. E-mail marketing and Mobile Marketing
    2. Conversion Rate Optimization
    3. Affiliate Marketing
    4. Lead Management
    5. Growth Hacking
    6. Marketing Funnels
    7. Marketing Automation
    8. DoubleClick for Publishers
    9. Content Marketing

This program is hands on, and hence participants are expected to bring their laptops with them for  the training

FACILITATOR – Adit Chouhan

https://aditchouhan.com/

Adit Chouhan , is a passionate Digital Marketer, Trainer/ Coach, Serial Entrepreneur with more than a decade of experience. He is also an author of 2 books including MARKETING – Tricks of the Trade They Won’t Teach You at B-Schools!

INVESTMENT

USD 290/- per participant inclusive of refreshment and certifications from Focus Education Centre

Essentials of Internal Audit – 2 Days intensive training program

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Click for for information – Essentials of Internal Audit – Maldives (March 30_31)

In Collaboration with LONDON INSTITUTE OF BUSINESS & TECHNOLOGY , FOCUS EDUCATION CENTRE, launches a 2 day intensive training program on Essentials of Internal Audit.

INTRODUCTION

Changes in the regulatory and corporate governance environment have significantly increased the expectations that many stakeholders place on the internal audit function. ‘Essentials of Internal Audit’ guides internal auditors through the required standards for performing the internal audit.

It covers up-to-date tips and tools to accomplish the audit in an efficient, flexible, and results-based manner in order to support the organization’s strategic objectives, improve its sustainability and leverage its ability to face future challenges.

COURSE CONTENT

  • Risk and internal audit overview
  • Internal audit standards
  • Types of internal auditing
  • Internal audit implementation: fieldwork guidelines
  • The fieldwork: risk-based auditing
  • Fraud

TARGET AUDIENCE

Delegates with some experience in auditing, junior auditors or professionals from finance or other departments looking to develop a focused and best practices approach and techniques to the internal audit function, supervisors and managers who are interested in updating, upgrading, and refreshing their knowledge in internal audit.

PROGRAMME FEE

USD 450/- per person

  • CERTIFICATION/MATERIALS/LUNCHES INCLUDED

ENROLL
Call Ms. Shana at 9775004 to enroll for the programme

 

HR for Non HR Managers

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HR for Non HR Managers

This 16 hrs workshop will help participants:

  • The latest trends in the human resource field and the changing role of the human resource professional
  • How to write job specifications and identify core competencies
  • Methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques
  • How to get employees off to a good start
  • How to deal with compensation and benefits
  • How to maintain healthy employee relations
  • How to make performance appraisals a cooperative process

CONTENTS

Defining Human Resources

To begin the workshop, we will discuss just what “human resources” means. We might  also complete a case study that highlights some of the challenges that an HR professional faces.

Skills Inventory

During this session, we will look at what a skills inventory is and what its benefits are.

Forecasting

Human resource forecasts are attempts to predict an organization’s future demand for employees. We will look at two main types of forecasting: indexing and extrapolation.

Job Analysis

A job analysis will ensure that the job description accurately reflects the tasks that the job entails. We will discuss what a job analysis is and what formats can be used. Participants will have the opportunity to complete a basic job analysis.

Job Competencies

This session will discuss how to identify technical and performance skills needed to do a job.

Position Profiles and Job Descriptions

During this session, we will explore what a job description is through a lecture and an exercise.

Do You Really Need to Hire?

If you need to fill a position, there may be other ways of filling it rather than hiring externally. This session will examine some of those possibilities. Participants will also complete an exercise to demonstrate how much hiring a new employee really costs.

Finding Candidates

We will look at eight ways to recruit candidates during this session.

Screening Resumes

A resume screening guide can be a valuable tool when hiring. This session will discuss how to develop and use such a guide.

Preparing for the Interview

Preparation is key to a successful interview. We will look at a preparation checklist and then participants will role play an interview.

Conducting the Interview

This session will look at some key interviewing ideas, including the history of interviewing, criteria for objective interviews, behavioral interviewing techniques, and critical incidents.

After the Interview

During this session, we will look at what participants should do after the interview. Special attention will be paid to methods of rating candidates.

Employee Orientation

A good orientation is key to an employee’s success. Participants will rate their company’s organization. We will also discuss common problems and some possible solutions.

Planning Training

At some point in the life of almost every human resource professional, they will need to develop a training program. During this session, we will look at the training cycle. Participants will also explore the advantages and disadvantages of internal and external training.

Performance Reviews

Performance reviews are a crucial part of helping an employee grow. During this session, we will explore the performance review process through individual exercises, a case study, and two lectures.

Absenteeism

Absenteeism costs companies more money every year. Through a lecture and a case study, we will look at common causes and solutions.

Compensation and Benefits

During this session, we will discuss the role of compensation and benefits in retaining employees. We will also review the pre-assignment.

Discipline

This session will look at a four step disciplinary system that can be applied to any situation.

Termination

Firing an employee is hard to do. Through discussion and a case study, we will look at some things to consider and some ways to make the process a bit easier.

Exit Interviews

Exit interviews can be a great tool to help your company grow. We will discuss types of exit interviews and we will look at a sample.

DURATION :

2 Full Days

Customer Centricity

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CUSTOMER CENTRICITY

Customer Centricity is not customer focused. Being customer focused  is offering consistently great and relevant experience. It is an over reaching principle that basically urges companies to treat their customer right.

But being customer centric means looking at a customer’s lifetime value and focusing marketing efforts squarely on that real-world, high value customer segment to drive profit. Businesses that take a customer-centric approach do more than say they put their customers first; they make it a priority to provide an exceptional customer experience at the point of sale and after the sale to increase profits and gain a competitive edge.
A customer-centric company is more than a company that offers good service .

Here are some of the content that would be covered in our full day training:

Introduction to Customer Centricity

  • Personal planning for customer service
  • Who is our customer?
  • Types of customers?
  • Identifying & understanding customer expectations/ wants and needs
  • Customer Life Time Value – (LTV) for centricity
  • International best practices related to customer centricity
  • Relating organizational values / mission etc.

Delivery standards and etiquette:

  • How do we read / understand and meet his expectations
  • Reading customer behaviors
  • Managing your behaviors to deliver excellence
  • Service competencies needed to meet / deliver customer centricity / best practices

Facilitator:
Mr. Harshana Dassanayake:

  • Director – DAASH GLOBAL – DAASH Consultancy &Training (Pvt) Ltd, Sri Lanka
  • Director – International Academy of Mentoring & Coaching (IAMCasia), Sri Lanka
  • Ambassador – International Institute of Coaching & Mentoring (IIC&M) – Sri Lanka & Maldives
  • Qualification Assessor & External verifier – City & Guilds-UK

Harshana Dassanayake counts 26 years of proven performance, having worked for country’s top Corporate. With a proven track record in Sales, Customer Service, Special Accounts/Key Account Management and Marketing which has given him a rare and a unique edge to pursue a compelling career in Human Resource Management and Development, with an exemplary approach and utmost dedication. At present he is the Director at DAASH Consultancy & Training Pvt Ltd, and International Academy of Mentoring & Coaching (IAMCasia), Sri Lanka.

DURATION

  • 13th October 2018 -09:00 am to 05:00 pm 01 full day (08 hrs)

INVESTMENT

  • USD 185/- Per participant

Investment includes

•          Certification
•          Participant handout
•          Refreshments – 2 Teas / Lunch